At NantucketNoose.com, we respect your privacy and will not sell or provide in any way your personal and confidential information to outside mailing lists or marketing companies. Any information you give us will only be used to process your order and provide customer service. When you place an order with us, we require your name, phone number, mailing address, e-mail address, and credit card information so that we may process and ship your order as soon as possible. Your e-mail address and your phone number allow us to contact you about the status of your order. Any information stored on our site resides on a secure server only accessible to NantucketNoose.com
We use USPS. Most orders will ship ground within 24 hours of receipt unless otherwise specified. Order verification is confirmed at order submission and tracking numbers are emailed at time of shipment to follow package status via the carrier's website. We reserve the right to select the most cost effective carrier if the cost difference is significant. This would typically only occur with very heavy packages or delivery to rural areas.
We take pride in selecting the products that we carry on NantucketNoose.com and are confident they meet the highest quality standards. If, for any reason, you are dissatisfied with a product purchased from NantucketNoose.com, simply return the item and we will gladly exchange it for a product you like or issue you a refund for the price you paid for the item. Original shipping charges are not refundable and you are responsible for the return freight. We only ask that you contact us to let us know why you were dissatisfied. We want to keep only the best products on the site and your input is invaluable to us.